FAQs
Frequently asked questions
Straight answers about working with a registered migration agent. Can’t find your question? Ask us.
Getting started
Working with us
Do I need a migration agent in Australia?+
You can apply yourself, but rules and documentation change often. A registered agent helps you pick the right visa, prepare a complete application and reduce the risk of delays or refusal.
How do I check if an agent is registered?+
Search the official OMARA register. Our director Muskaan Ahuja is registered under MARN 2418455.
What does a migration agent actually do?+
We assess your eligibility, recommend the best pathway, prepare and lodge your application, and deal with the Department of Home Affairs on your behalf.
What is the Free Profile Assessment?+
We check your profile — your goal, where you are now and your background — and tell you which visas may suit you. It is free and there is no obligation.
How do I get started?+
Fill in the Free Profile Assessment form, call 0417 532 923 or message us on WhatsApp. A registered agent will reply within 1 business day.
How much do your services cost?+
It depends on your visa and situation. After your assessment you get a clear, fixed quote before any work starts, with no hidden charges. Government fees are separate and we explain them up front.
Where you are
Location & language
Can you help if I’m outside Australia?+
Yes. We advise clients in India and around the world through phone, WhatsApp and video consultations, and lodge applications online.
Do I need to visit your office?+
No. You can choose an online consultation, or visit our Melbourne office at 432 Burwood Rd, Hawthorn VIC 3122 by appointment (Monday–Friday, 10:00 AM – 5:00 PM (by appointment)).
Do you offer multilingual support?+
Yes — our team offers multilingual support to help you discuss your migration needs comfortably.
Your application
Visas & timeframes
How long will my visa take?+
Processing times depend on the visa subclass and your circumstances. After your assessment we give you a realistic timeline based on current Home Affairs processing times, and we prepare your file carefully to avoid avoidable delays.
My visa was refused — can you help?+
Yes. We review the refusal and explain your options, such as a new application or a review by the Administrative Review Tribunal. Strict time limits apply, so contact us quickly.
Can my family be included?+
Many visas let you include your partner and dependent children. Partner, parent and child visas are designed for families.
Am I eligible for PR?+
Try our PR points calculator for an estimate, then ask us for a Free Profile Assessment for a full answer.
Still have
a question?
Speak with a registered migration agent (MARN 2418455).